Customer called cs to report issues with an aquaguard item.However, customer would not provide additional details (i.E.Sku, full name, phone number, etc.) event details include a call from a woman who had a bad allergic reaction to the adhesive from one of our aqua guard products.She couldn¿t get in to see a doctor for a couple of days.Further details were requested, no additional information was provided.
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Upon historical review of complaint data since 2009 there was one similar event for a incident involving a skin reaction to adhesive.Despite multiple attempts for more information, no further details including the outcome of the event, nor the specific details such as part number or conditions of usage were provided.User information is also unknown.The instructions for use appear to be adequate with instructions for single use, removal, and discontinuation of use if sensitivity or irritation occurs.Complaints are trended on a monthly cadence with actions taken as appropriate.(b)(4).
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