It was reported that, during set up for a cori assisted tka surgery, the real intelligence 24 in.Touch screen blacked out after registering hand piece.The words ¿no signal¿ came up on the screen and neither the touch screen nor the real intelligence tablet had any signal.The light above the tablet cord port was blinking.They rebooted the real intelligence cori and they could proceed.The procedure was completed with the same devices without significant delays.Since incident occurred before procedure, patient was not involved.
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H3, h6: the cori touchscreen pn rob10003,sn (b)(6), intended for used in treatment, was not returned for evaluation.A visual and functional evaluation could not be performed and a relationship between the reported event and the device could not be determined.A review of manufacturing records indicates the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.No reasonable contributing factors could be identified based on the received complaint information and investigation results.The product was not returned and no evidence was made available to link the complaint to an escalation event.In the event of a system failure, refer to the recovery procedure guidelines in the real intelligence cori for knee arthroplasty user manual.A failure can consist of, but is not limited to, a system software crash, unrecoverable hardware failure, handpiece failure with no backup available, tracker failure or loss of contact with bone that is unrecoverable, etc.The failure mode and associated risk have been anticipated within the risk file and the documented risk level is still adequate.Smith & nephew has not received adequate materials to fully evaluate the complaint, but if additional relevant materials are later received the complaint can be reopened.Although no further containment or corrective action is recommended or required at this time, all complaints are monitored and trended through post market surveillance activities.If the product associated with this event is returned at a future date, this evaluation will be reopened for investigation.
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