The complaint investigation for falsely elevated alinity c magnesium (ln 08p19-34) lot 30005ud00 results included a search for similar complaints, and the review of the complaint text, trending data, labeling, and device history records.Return testing was not completed as returns were not available.Trending was reviewed and determined no trends were identified.A review of tickets determined there is normal complaint activity for lot 30005ud00.File sample analysis was not performed as the issue appears to be isolated to one reagent pack, replacement of reagent resolved the issue.Also review of the data associated with reagent lot 30005ud00 indicates the patient median is within the established limits.Therefore, no unusual reagent lot performance was identified with reagent lot 30005ud00.The device history record was reviewed and did not identify any non-conformances or deviations for the product for the issue.Labeling was reviewed and adequately addresses the issue under review.Based on the investigation, no systemic issue or product deficiency for alinity c magnesium reagent lot 30005ud00 was identified.
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