(b)(4).Additional information received from the customer: "there was no a medical intervention necessary because the small piece of plastic did not detached completely.This incident was reported as a precautionary measure as the consequences could have been serious." the customer returned two photos confirming the complaint of a damaged dilator tip.Visual inspection of the photos revealed a spring wire guide (swg) inserted into a dilator and the dilator tip had separated from the dilator body.The customer returned one merit medical dilator with a swg inserted and a lidstock for evaluation.The sheath was not returned.Visual inspection of the dilator confirmed the dilator tip was damaged.The dilator tip had completely separated from the body.The swg was also noted to be kinked near the location of the dilator separation.The two sections of the dilator returned measured 0.25" and 8.25" totaling 8.5", which is within specifications of 8.49-8.51" per sheath/dilator product drawing.The outer diameter of the dilator measured 0.2101" which is within specifications of 0.209-0.212" per sheath/dilator product drawing.The inner diameter at dilator tip measured 0.038" which is within specifications of 0.038-0.039" per sheath/dilator product drawing.The returned dilator was functionally tested with a lab inventory merit medical sheath per the instructions for use (ifu).The ifu provided with this kit states, "insert tissue dilator into sheath until dilator cap folds over valve housing and secures dilator onto sheath assembly." the dilator was inserted into the sheath with no issues.A device history record review was performed, and no relevant findings were identified.The instructions for use (ifu) provided with this kit warns the user, "do not use excessive force when introducing guidewire or tissue dilator as this can lead to vessel perforation, bleeding, or component damage." the complaint of a damaged dilator tip was confirmed by complaint investigation of the returned sample and the customer photos.The dilator tip was completely separated from the dilator body.A device history record review was performed, and no relevant findings were identified.Based on the customer report and the sample returned, the root cause of this investigation is supplier related.A non-conformance request has been initiated to further investigate the separated dilator tip.Teleflex will continue to monitor and trend for reports of this nature.
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