A philips response service engineer (rse) spoke to the customer.The customer was advised to perform a electrical safety check.The customer called back and mentioned that a inspection of the complete unit was performed, and no trouble was found.Further relevant information was requested (like if the nurse needed to be treated), but no response was received.The exact cause for the reported issue remains unknown.Although the reported issue could not be confirmed during testing, a malfunction of the device cannot be ruled out.The product remains at the customer site.
|
It was reported that when plugging in a microstream co2 extension module into a intellivue mp30 the nurse got shocked.The device was in use on a patient at the time of the reported issue.Further details about the nurse, such as gender, age, height and weight had not been made available.The nurse got shocked.
|