The account stated the accelerator aps spur is smoking and requested field service.Initially, the account stated there was a noise of unspecified source coming from the track.The account stated there were no errors, no physical obstruction, and no observed issues.No injury was reported.
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Section g.1 contact name, address, phone, fax, email updated.The customer reported the spur motor part was replaced on (b)(4)2021.The customer later reported noise on the track.No errors, physical obstructions or issues were reported.While awaiting a response from field service engineer, the customer observed smoke from the spur of the aps i2sr interface module.The field service engineer (fse) dispatched to the customer site, did not find any evidence of smoke or burning.It was likely the motor kept turning the belt in the drive assembly; while the gears were locked.This likely caused the belts to create a burning smell.However, this could not be confirmed.The origin of smoke reported by the customer was unknown.The fse replaced the motor, micrometers e192.24.49 and drive assembly on (b)(4)2021.No further incidents were reported.The investigation did not identify a replacement frequency or potential safety risks associated with the parts.In addition, historical data did not contain any record of similar issues.Therefore, no deficiency was identified for the motor, micrometers e192.24.49 or the motor belt, im group.It was concluded that the burning smell was likely the result of a hardware failure.Current labelling provides adequate troubleshooting, replacement and verification procedures in case of hardware malfunctions.In addition, it describes potentially hazardous conditions and provides the operator with precautions and safety measures to minimize or avoid personal injury or damage to the work cell while it is in operation.A review of tickets for similar for related issues to the current complaint did not identify any adverse trends.No adverse trends for the aps i2sr interface module (im) related to the current issue.Current ticket is the sole complaint for the reported issue.A search within corrective and preventative action system did not find a non-conformance or potential non-conformance for replaced parts.No systemic issue or product deficiency was identifiedsection g.1 contact name, address, phone, fax, email updated.
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Upon further review on 06/06/2022, it was discovered that mfr report 3016438761-2021-00492-01 inavdertantly entered the incorrect year for section g3.Date received by mfg of 04/07/2021.The correct date received by mfg should have been 04/07/2022.Upon further review on 06/06/2022, it was discovered that mfr report 3016438761-2021-00492-01 inavdertantly entered the incorrect year for section g3.Date received by mfg of 04/07/2021.The correct date received by mfg should have been 04/07/2022.
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