The sensor was investigated, and though the issue couldn't be reproduced, the customer's complaint of an esr (ec#1) was however confirmed via dms' in-vivo data review.The root cause to this failure is potentially an insufficient in-vivo hydration of the sensor's hydrogel after insertion.The investigation shows the system correctly disabled the sensor due to performance failure and the system's self-test functions are working normally.As part of resolution, the rma was authorized to offer the user a sensor replacement.D9 device available for evaluation? yes, device received on 14 dec 2021.H3.Device evaluated by manufacturer?yes.H6.Type of investigation updated to 10.H6.Investigation findings updated to 3231.H6.Investigation conclusions updated to 4307.
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