Complainant part is not expected to be returned for manufacturer review/investigation.Reporter is a j&j employee.Due to the age of more than 10 years of the complained device a wear or use related root cause is the most likely reason of the complained malfunction.The investigation could not be completed; no conclusion could be drawn, as no product was received.Based on the information available, it has been determined that no corrective and/or preventative action is proposed.This complaint will be accounted for and monitored via post market surveillance activities.If additional information is made available, the investigation will be updated as applicable.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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