The customer reported a health department employee mistook the reagent for eyedrops and used the reagent as eyedrops.The customer did not mention death or serious injury.Customer stated the person "still felt like something was there," after rinse.Additional information was requested but no additional patient information, including treatment and outcome, was provided.
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Correction : d2.The required intake information to enable further investigation, such as the kit's lot number, was not provided and an investigation was not able to be performed.Notwithstanding, a review of complaints' trend reveals that all lots within expiry dating are performing according to the statements made in the package insert.In conclusion, abbott diagnostics scarborough was unable to determine the exact root cause of the reported issues as no information was provided for investigation.
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