The device was returned for investigation.Upon evaluation of the device, the reported issue of lamp failure was confirmed due to a third-party lamp failing to sit flat on the rear lamp heat-sink that causes a gap between the lamp and heat- sink.In addition, bad socket, air flow rate out of range, and deep scratches on the top cover were observed.The investigation is ongoing; therefore, the root cause of the reported event cannot be determined at this time, however, if additional information becomes available, this report will be supplemented accordingly.
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A correction was made to d8.This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.It has been over 5 years since the subject device was manufactured.Based on the results of the investigation, the phenomenon was likely due to a non-olympus lamp installed, and appropriate washers not installed.A definitive root cause cannot be identified.Olympus will continue to monitor the field performance of this device.
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