A customer in canada reported getting a misidentification of escherichia coli as salmonella enterica, while using their vitek® ms instrument (ref: 410895, s/n:(b)(6)).Investigation: the investigator searched the biomérieux complaints database for similar reports.Since (b)(6) 2016, only one other complaint has been recorded where e.Coli was misidentified as s.Enterica.No capas nor non-conformities can be linked with this customer's complaint.Fine-tuning appeared good at the time of acquisition.The customer's spot preparation quality was not optimal; the calibrator 'all peaks' values were heterogeneous.The expected identification of the sample remains unknown because no reference method was used to confirm the organism.Based on the customer's description and biomérieux quality control laboratories' results, the sample is likely e.Coli which is present in knowledge base v3.2.The misidentification was obtained from the spectra having good level of peaks (86) and a correct score level (-0.06).Biomérieux quality control laboratory analyzed the customer strain and did not reproduce the customer¿s misidentification; they obtained the expected identification to escherichia coli.Conclusion: based on the information above, the root cause of this misidentification is non-optimal sample preparation.Local customer service provided the customer with additional training materials to help improve their spot preparation technique.Customer service also provided information regarding vitek® pickme¿ (ref 423551/ 423546) to further assist with sample spot preparation.
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