H10 additional manufacturer narrative: the aquabeam robotic system and associated component, aquabeam handpiece, were returned for investigation.A review of the log file confirmed the reported "e22 - motorpack error" error message.Functional testing could not reproduce the e22 error during the aquablation cycles and passed the criteria of a functional handpiece.The handpiece signals were captured and observed no signal anomalies.Additionally, the handpiece shell was opened, and some signs of fluid ingress were observed on the encoder wheel but was not sufficient to have contributed to triggering the reported e22 error message.A review of the device history record (dhr) for ab2000/serial number (b)(6) and aquabeam handpiece/lot number 21c00304r1 was performed, which confirmed that there were no nonconformances, failures, discrepancies, or missed steps during the manufacturing process that could be related to the reported event.The review indicated that the system met all design and manufacturing specifications when released for distribution.A review of similar complaints for a 12-month period confirmed 15 similar events have been reported to procept.The aquabeam robotic system user manual, um0104-00 rev.F, was reviewed and states the following: table 5: system detected errors and faults e22 - motorpack error release foot pedal and click x.1) if error persists, reconnect handpiece to motorpack.2) if error continues, replace handpiece.Although, the reported "e22 - motorpack error" was confirmed during a review of the log file, it was not possible to replicate the error during investigation.The root cause of the reported event was unable to be established.Complaint data is tracked and trended as part of procept quality management system; should a trend arise for this failure mode, further actions will be considered.Submission of this report does not constitute an admission that the manufacturer's product caused or contributed to the event.
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