Philips has investigated this complaint.Philips has confirmed that the reported failure is due to a connectivity issue.Due to a firmware bug the wireless foot switch can suddenly stop responding when a number of ambient conditions coexist, such as emc disturbance and the presence of other wireless devices in the room.Philips has initiated a medical device correction (2021-igt-bst-020).Currently, there are no wireless footswitches or base stations available for replacement.The customer currently uses the wired footswitch.Updated codes based on investigation.
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