H.10 additional manufacturer narrative: the aquabeam handpiece was discarded by the customer; therefore no physical investigation was possible.A review of the log file confirmed the reported "e22 - motorpack error" in addition to "e23 - motorpack error" and "e50 - console" errors messages.A review of the device history record (dhr) for (b)(4) /serial number (b)(6) was performed, which confirmed that there were no nonconformances, failures, discrepancies, or missed steps during the manufacturing process that could be related to the reported event.The review indicated that the system met all design and manufacturing specifications when released for distribution.A review of similar complaints identified 14 other similar events have been reported to procept.The aquabeam robotic system user manual, um0101-00 rev.F, was reviewed and states the following: table 5: system detected errors and faults e22 - motorpack error release foot pedal and click x.1) if error persists, reconnect handpiece to motorpack.2) if error continues, replace handpiece.E23 - motorpack error release foot pedal and click x.1) if error persists, reconnect handpiece to motorpack.2) if error continues, replace handpiece.E50 - console error release foot pedal and click x.If error persists, turn off and turn on console and cpu.The aquabeam handpiece was discarded by the customer; therefore, the root cause of reported event could not be determined.Further troubleshooting tests performed by a procept clinical specialist with the associated motorpack used during the procedure did not show any issues that could have been related to the reported event.Complaint data is tracked and trended as part of procept quality management system.Should a trend arise for this failure mode, further actions will be considered.Submission of this report does not constitute an admission that the manufacturer's product caused or contributed to the event.
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