The device with the lens was returned loose inside a sample bag.The plunger lock and lens stop have been removed.The plunger was oriented incorrectly.Viscoelastic was observed in the device.The plunger has been advanced to the nozzle entry area and has overrode the lens.The lens was located in the loading area.The trailing haptic was folded onto the anterior optic surface along the left side of the plunger.The leading haptic was ahead of the optic, under the plunger.The plunger was removed and evaluated.There was no damage observed to the plunger.The plunger was reinserted into the device.The plunger was secure at the starting point upon reinsertion.Product history records were reviewed and the documentation indicated the product met release criteria.Viscoelastic was not provided.It is unknown if the qualified product was used.The root cause for the reported complaint cannot be determined.The used device was inspected.A plunger override was observed.Upon return, the plunger was observed to be oriented incorrectly in the device.It cannot be determined if the plunger may have been inadvertently retracted outside of the device and reinserted incorrectly by the customer.It is unknown if the qualified viscoelastic was used.Material properties of non-qualified ovds may contribute to underfill, overfill, misfolding of the haptics, or other inconsistent folding outcomes.The plunger was removed and reinserted into the device.The plunger was not loose upon reinsertion.Although the plunger orientation cannot be ruled out as a potential cause, it is unlikely that the device was manufactured incorrectly.Plunger placement is conducted with a plunger/main body assembly fixture.The fixture by design ensures the proper orientation and placement of the plunger in the device.There have been no other complaints reported in the lot.The manufacturer internal reference number is: (b)(4).
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