Model Number MESE1 |
Device Problem
Difficult or Delayed Activation (2577)
|
Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
|
Event Date 11/29/2021 |
Event Type
malfunction
|
Event Description
|
It was reported that during an unknown procedure the unit is always suctioning and will not turn off.
|
|
Manufacturer Narrative
|
(b)(4).Date of event: unknown; captured as awareness date.Attempts have been made to retrieve the device.To date the device has not been returned.If the device or further details are received at a later date a supplemental medwatch will be sent.Serial number was received and dhr is pending review.When the review is completed, a supplemental medwatch will be sent with a summary of the evaluation.Additional information was requested, and the following was obtained: was it was connected to the direct connect cable? yes.Direct connect cable was used what were the settings? open/medium flow rate/ medium run rate.Were the current sensor settings adjusted? no.The current settings were not adjusted.I think this may have been the problem.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.
|
|
Manufacturer Narrative
|
(b)(4).Date of event: unknown; captured as awareness date.Attempts have been made to retrieve the device.To date the device has not been returned.If the device or further details are received at a later date a supplemental medwatch will be sent.Serial number was received and dhr is pending review.When the review is completed, a supplemental medwatch will be sent with a summary of the evaluation.Additional information was requested, and the following was obtained: was it was connected to the direct connect cable? yes.Direct connect cable was used what were the settings? open/medium flow rate/ medium run rate.Were the current sensor settings adjusted? no.The current settings were not adjusted.I think this may have been the problem.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.
|
|
Event Description
|
It was reported that during an unknown procedure the unit is always suctioning and will not turn off.
|
|
Manufacturer Narrative
|
(b)(4).Date sent: 12/30/2021.Investigation summary: per service manual operational and diagnostic analysis did not confirm the reported continuous activation.No further investigation will be conducted on this complaint.Additionally a noise issue was identified.The scroll pump was replaced to address the noise issue.The repair and testing of the unit was completed per the service manual, bringing the unit back to full functionality.The unit passed all functional tests and is fully operational.The device history records were reviewed and certed by external manufacturing that the manufacturing criteria were met prior to the release of the equipment.The certificate records are accessible through external manufacturing.
|
|
Search Alerts/Recalls
|