|
Model Number BI-PAP FOCUS SYSTEM, USA |
Device Problem
Display or Visual Feedback Problem (1184)
|
Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
|
Event Date 11/17/2021 |
Event Type
malfunction
|
Event Description
|
It was reported to philips by a customer that the unit's lcd is no longer back layering.Based upon the information provided, it is unknown if the unit was in use on a patient at the time of the reported event, however, no patient harm or injury was reported.The device was evaluated remotely by a philips remote service engineer (rse).Upon further inspection and review of the device, the biomed stated lcd is no longer back layering and was requesting part numbers.The rse informed customer unit is no longer supported and provided customer with bipap focus discontinuation letter.It is unknown if any parts or repair has been conducted in relation to the alleged complaint.Attempts to obtain further information are currently pending.
|
|
Manufacturer Narrative
|
Upon further investigation, the following information was received indicating that the unit was not on a patient or in use.Therefore this complaint no longer meets reportability requirements.
|
|
Search Alerts/Recalls
|
|
|