A customer in (b)(6) notified biomérieux of obtaining a misidentification of escherichia coli as mycobacterium flavescens in association with the vitek® ms (ref 410895, serial (b)(4).Investigation: complaint and device history record review: the complaint investigator checked the complaints database to search for similar reports.Since january 2016, no other complaint has been recorded for an escherichia coli misidentified as microbacterium flavescens/laevaniformans.Review of the device history record did not document any issues during manufacturing or packaging.No capas nor non-conformities can be linked to the customer¿s complaint.Fine tuning: according to the vilink alert tool criteria, no fine tuning was needed during the tests made on (b)(6) 2021.However, for the tests before that, fine tuning did not meet all of the necessary criteria.Spot preparation quality: the calibrator ¿all peaks¿ values were heterogeneous, indicating that spot preparation was not optimal.Knowledge base review: customer states the expected identification is escherichia coli which is present in the vitek ms kb v3.2.However, they did not specify the method of identification, thus it cannot be confirmed.Sample data analysis: reprocessing the customer data with vitek ms kb v3.2 shows the identification of microbacterium flavescens/laevaniformans was obtained with a low score (-0.24).This is near the limit value of -0.4 for giving a no identification result.Conclusion: per the investigation, root cause of the customer¿s issue is non-optimal spot preparation along with fine tuning that did not meet all of the necessary criteria.Local customer service provided the customer with additional training materials to help improve their spot preparation technique.Customer service also provided information regarding vitek® pickme¿ (ref 423551/ 423546) to help with sample spot preparation.
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