Siemens has completed an investigation of the reported event.The root cause was determined to be a user workflow error.The investigation was performed considering complaint description, cs reports, system history, and system log files.According to customer information, good ecg signals on the limb leads were present.The customer attempted to connect additional chest leads resulting in ecg flatlines.When the chest leads were disconnected, the limb leads were displayed normally.The patient was relocated to another room where the same behavior was observed.The customer then monitored the chest leads on an external monitor to finish the study.From the analysis of the log files, it was determined that the ecg signal was outside the dynamic range of the integrated hemo signal input box (hisib).Furthermore, it could be seen that some electrodes had offsets but did not run into lead-off detection because the sum of the offsets were not exceeding the lead-off threshold.Adding one additional electrode (chest electrodes) caused even more offset, which resulted in the ecg signal disappearence.If the user is not following proper skin-prep and ecg acquisition techniques, the signal may be out of range.If the electrodes are not securely adhered to the skin, a poor connection point is created resulting in high electrode offsets.Proper ecg electrode handling, ecg acquisition techniques and correct lead placement is described in the sensis vibe operator manual (axa5-200.620.09.Xx.Xx) and outlined in the sensis vibe procedure guide (axa5-200.622.13.01.02).Additionally the "how to improve ecg signal acquisition" (axa5-200.640.21.01.02) guide was released and has been provided to the customer.No further issues have been reported since.After detailed investigation, the incident is not classified as a reportable event as neither serious injury, death nor an unexpected, prolonged hospitalization of the patient or any other person occurred or could be expected.
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