Siemens has completed an investigation of the reported event.The root cause was determined to be a user error.The investigation showed that the error was not because of a malfunction of the system but because the system was not calibrated properly.Dose values can change with the aging of the system/components, e.G., single tank, image intensifier, generator, camera, usage of the system and environmental conditions.To compensate this aging, the system should be monitored by the user/operator and if it is detected that there is a drifting in the values, then calibrations can be done by siemens so that the system compensates those variations.In order to recognize the drifting, a monthly system check has to be done by the customer.How to do this is well described in the user manual on page 612.According to our onsite service team, the customer did not report any discrepency with the checks and dose values.Therefore, no calibration was done by our service team until the yearly test of a 3rd party failed.After informing the service team about the issue a service technician went on site and calibrated the system in order to get the correct dose values again.No malfunction has been recognized and no parts had to be exchanged.The system works as specified.The occurrence rate of the above-mentioned fault pattern has been checked and a possible error accumulation or even a systematic error, which would lead to a corrective action of the installed base, could not be determined by the investigation.After detailed investigation, the incident is not classified as a reportable event as neither serious injury, death nor an unexpected, prolonged hospitalization of the patient or any other person occurred or could be expected.
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