H10: additional manufacturer narrative: the aquabeam handpiece was returned for investigation.The handpiece pump cartridge was inserted into an aquabeam console latch and it was able to latch without any issues.The handpiece was primed successfully and one (1) aquablation cycle was run.The cycle was completed without any issues.A review of the device history record (dhr) for serial number (b)(6) and the aquabeam handpiece / lot number 21c01550 was performed, which confirmed that there were no nonconformances, failures, discrepancies, or missed steps during the manufacturing process that could be related to the reported event.The review indicated that the system and its associated component met all design and manufacturing specifications when released for distribution.A review of similar complaints confirmed one (1) other other similar event reported to procept.Aquabeam robotic system user manual, um0101-00 rev.E, was reviewed and states the following: 8.9 non-sterile: insert the high-pressure pump cartridge into the console cartridge interface and turn the lever on console clockwise to secure the cartridge.A successful engagement will be confirmed by an audible and tactile click.Caution: ensure cartridge is properly engaged prior to beginning of the procedure.An incomplete engagement will result in delay in procedure.Note: if unable to engage the cartridge in the console, remove cartridge and ensure that the input line (where attached to the main assembly) is pulled approximately ½ inch (1.27cm) from the cylinder the root cause of the reported event was unable to be established.The in-house investigation was unable to reproduce the reported failure mode; the returned functioned as intended.Complaint data is monitored and trended as part of procept's quality management system; shall a trend arise for this failure mode, then further actions will be considered.Submission of this report does not constitute an admission that the manufacturer's product caused or contributed to the event.
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