The unknown driver, was not returned.Visual evaluation of the as returned product identified the implant with signs of use.No malfunction.Functional testing to recreate the reported event with an in-house driver identified no issues with the returned implant.The customer did not provide any pictures or x-rays.Review of appropriate documentation: documents reviewed: biomet 3i dental implant ifu (p-iis086gi) rev i - 2022/04/01.Information identified: warnings precautions potential adverse events and instructions for use for biomet 3i kits and instruments (p-zbdinstrp), rev e 2022/04/01; information identified: warnings and precaution.Dhr review: unknown driver.Dhr review and complaint history review could not be performed, as the lot number associated with the reported product (unknown driver) is not available.Zimmer biomet quality management system (qms) has controls in place to prevent the distribution of non-conforming product is within specifications.Post market trend review: april post market trending was reviewed and there were no actionable events or corrective actions for the reported event (functional : disengaged) or product (bost511, unknown driver).No actionable items have been triggered that will affect complaint handling on our end for this month.Based on the available information, device malfunction did not occur for the returned implant, and could not be verified for the unknown driver since, it was not returned.The reported event was non-verifiable.Sections updated: b4: date of this report.G3: date investigation results were received.G6: type of report and follow up number.H2: follow up type.H3: device evaluated.H6: adverse event problem codes.
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