A philips clinical application specialist (cas) spoke to the customer.During the investigation it was found that the clinical staff had turned off the spo2 alarm, which resulted in the failure to alarm for the desaturation event.Audits at the customer site revealed that the clinical staff was continuing to turn off alarms despite practice alerts and education.The customer requested an enhancement in the alarm configuration for all parameters that would allow to disable the feature that enabled the clinical staff to turn alarms off on each measurement.The enhancement request was forwarded to philips research and development (r&d) for consideration for a future release of the monitors.Additionally, philips reviewed the alarm behaviors and the monitor configurations with the customer and has provided clinical education.
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