Based on the evaluation, device malfunction for the driver has not occurred.Additionally, there is no existing nonconformance / capa / hhe/d / ie / product hold against the reported device that did or could cause or contribute to the reported event.Monthly post market trending review identified no actionable trends or corrective actions for the reported event or device.Zimmer biomet quality management system (qms) has controls in place to ensure the distribution of conforming product.Therefore, based on the available information, the product was within specifications and conforming when they left zimmer biomet.Dhr review and complaint history review could not be performed, as the lot number associated with the reported product is not available.Zimmer biomet quality management system (qms) has controls in place to prevent the distribution of non-conforming product is within specifications.A complaint history review by item number was conducted for the driver dating back to 12 months prior to the notification date.The complaint history review revealed that there are no existing non-conformance's/capa/hhe/d/ie/product holds for the reported device related to the reported event.Functional testing was performed using an in-house implant and the devices were able to engage, retain and disengage as normal.Therefore, the reported event could not be recreated.The complaint is related to the functional performance of the device.A definitive root cause could not be identified.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the product was nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.
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