Udi code has been added to the dedicated d.4 section.Manufacturing date of device has been corrected in the dedicated h.4 section.H.10: the involved unit was manufactured in 2018 and according to the complaints database no similar events have been reported before.Based on similar events investigations, motor control failure can be due to: defective processor board of pump control panel; defective motor control board of the drive unit; intermittent communication failure between processor board and motor control board considering that functional test performed in arvada did not reproduce the issue and no problem was detected with the complained drive unit, it is unlikely that a defective motor control had caused the reported issue.In addition, taking into account that no problem was detected with cp5 control panel, which was not replaced and is still in use in customer facility, it is unlikely that a defective processor had caused the reported issue as well.Therefore, the most likely root cause of the event is an intermittent communication failure between processor board and motor control board.
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