During the shift check, the autopulse platform (sn (b)(4)) was observed with a blank screen when powered on.The platform produced a clicking sound and the control panel shows the alert red led.The crew performed troubleshooting, however, the issue persists.No patient involvement.
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The reported complaint of the lcd was blank on the autopulse platform (sn (b)(6)) and the device makes a clicking sound with the control panel showing the alert red led was confirmed during functional testing.The root cause of the reported complaint was a defective processor board, likely caused by a defective component.Visual inspection of the returned autopulse platform revealed no physical damage.During initial functional testing, the platform does power on but failed to boot up and made a clicking sound, thus confirming the reported complaint.To remedy the reported issue, the processor board was replaced.The lcd and the driveshaft were inspected and confirmed to be functional.Unable to recover data archive due to defective processor board.Following service, the autopulse platform passed the run-in test using the 95% patient large resuscitation test fixture (lrtf) with good known test batteries until discharged without any fault or error.The autopulse platform passed the final testing without any fault or error.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of complaint reported for autopulse platform with serial number (b)(6).H4, device manufacturer date correction.
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