The reported event is confirmed, cause unknown.No physical sample was returned, however, photo samples were provided by the customer.An evaluation of the photos was completed by futurematrix on 04may2022.One end of the pigtail was observed to be separated from the body of the stent; the separation appears to occur at a porthole, no stretching or discoloration was noted on the sample based on the provided photos.Unable to determine if the material was jagged or smooth where the separation occurred based on the photo.A potential root cause for this event could be, "inappropriate package design".As no patient involvement was reported the device was not used, though it is intended for treatment purposes.As the device was not returned for evaluation, it is unknown if it had met all relevant specifications.No manufacturing issues or non-conformances were noted in the dhr review that could have caused or contributed to the event.Based on the results of the investigation no additional action is required at this time.The device history record was reviewed and found nothing that could have caused or contributed to the reported event.The instructions for use were found adequate and state the following: "do not use if the package or product is damaged." "improper handling technique can seriously weaken the stent." "exercise care.Tearing of the stent can be caused by sharp instruments." "care should be exercised when removing the stent from inner polybag so as not to cause tearing or fragmentation." h11: section a through f - the information provided by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.H3 other text : the actual/suspected device was inspected.
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