Details of complaint: the biomedical engineer (bme) reported that the aten video splitter had stopped working, which caused video to stop displaying on the remote displays.The customer was able to identify that the power supply for the video splitter was defective.They swapped in a working power supply, which resolved the issue.Nihon kohden contacted the customer to confirm whether this remote display was mirroring the main screen to see if all patients were being monitored on the main screen.However, the customer was unresponsive.No patient harm or injury was reported.Investigation summary: the customer was able to identify that the power supply for the video splitter was defective and would order a new video splitter kit to resolve the issue.A review of the history of the serial number identified no further reports on the issue, suggesting that the issue had been resolved.Based on the available information, the most probable cause of the issue is the failure of a 3rd party component (video splitter).The issue was caused by failure of a video splitter.There was no malfunction of the cns.Additional information: b4 date of this report.G3 date received by manufacturer.G6 type of report.H2 if follow-up, what type? h6 event problem and evaluation codes.H10 additional manufacturer narrative.
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The biomedical engineer (bme) reported that the aten video splitter had stopped working, which caused video to stop displaying on the remote displays.The customer was able to identify that the power supply for the video splitter was defective.They swapped in a working power supply, which resolved the issue.No patient harm was reported.
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