Product was not returned for evaluation.This report is based on the information provided by the customer.Multiple attempts were made requesting additional complaint information.Without the return of the device nor additional information regarding the event, the root cause could not be determined.The lot number was not provided.Therefore, the device history record for this lot could not be reviewed.Historical complaint data was reviewed and found no other similar complaints for this part.Similar complaints received for other products within this product family are not common and are often from new customers or people using the device for the first time.At this time, there is no evidence that a manufacturing non-conformity contributed to the reported complaint, and the instructions for use (ifu) were reviewed and determined to provide adequate instructions and warnings for the safe and effective use of the device.Therefore, no corrective or preventative actions are necessary at present.All complaints are trended and reviewed by management on a monthly cadence.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented, and acted upon as appropriate.Manufacturer reference file # (b)(4).
|