H6: investigation summary this statement is to summarize the investigation regarding a complaint that the user received a request to input his credit card after scanning the qr code on the side of the box.The device kit was identified as veritor at home (product number 256094), batch number unknown.Bd quality performs a systematic approach to investigate all complaints.This approach involves review for adverse trends and working in conjunction with the app developer where applicable.Based on the information available in this case, the reported complaint could not be confirmed and the root cause was not determined.As per product instructions, the user must first download the scanwell® health app, then sign up within the app if they are a first-time user, or log back in if they already have an account.After these steps, the app provides step-by-step video instructions to perform testing.At no point does it request credit card information.Accordingly it is unclear exactly what occurred in this case, but it does not appear to involved the scanwell® health app.This problem has been assessed as having no impact on the safety or efficacy of the product.No new hazards, risks, or specific trends were identified during this evaluation.H3 other text : see h10.
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