The customer reported that the central nurse's station (cns) did not alarm for apnea.According to the customer, the patient was being monitored normally, but when the patient went into respiratory arrest, the cns did not alarm.The patient expired a day after the device failed to alarm.Biomed tested the system afterwards and everything worked fine.Technical support (ts) had the customer print out the investigation documents.Attempt # 1: 12/28/2021 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 12/29/2021 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 3: 01/05/2022 emailed the customer via microsoft outlook for patient information: no reply was received.Additional model information: concomitant medical device: the following device was used in conjunction with the cns: co2 monitor: model #: ni, serial #: ni, device manufacturer data: ni, unique identifier (udi) #: ni, returned to nihon kohden: ni.
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