This complaint investigation was closed based on the device not received, therefore the reported failure mode was not confirmed.In the event that the device is received, the complaint will be reopened and the investigation will be updated with new results.The reported failure mode will be monitored for future reoccurrence.Alleged failure: arcing cables probable root cause: manufacturing nonconformance, castor design, overloaded castor, castor damage from cleaning products, base damage, damage during shipping replacement parts, use error.Manufacture date is not known.
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