The sensor was investigated, and though the issue couldn't be reproduced, the customer's complaint of an esr (ec#1) was however confirmed via dms' in-vivo data review.The root cause to this failure is potentially an insufficient in-vivo hydration of the sensor's hydrogel after insertion.The investigation shows the system correctly disabled the sensor due to performance failure and the system's self-test functions are working normally.H3: device evaluated by manufacturer? yes.H4: device manufacturer date updated to 05/03/2021.H6: type of investigation updated to 10.H6: investigation findings updated to 114.H6: investigation conclusions updated to 4315.
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