Olympus was informed that the sales representative returned a customer shockpulse lithotripsy transducer to the service center for preventative maintenance, "pm two years"; no defect or malfunction was reported.During inspection and testing, the the suction outlet port was damaged and chipped off (reportable).No patient injury or harm was reported to olympus.
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The device evaluation found the unit failed initial test when the "h" or "s" button was pressed.There was no error message displayed.In addition, the suction outlet was damaged and chipped off.This unit was manufactured on may 23, 2017 by cybersonics inc.The legal manufacturer performed a review of the device history records which showed the product met all specifications upon release.The investigation was completed by the legal manufacturer and determined that there is no manufacturing, material or processing related cause for this failure mode.However, since the user did not report any problems and device failures were found during device inspection, it is likely the found defects happened due to improper handling during reprocessing after use or during transit.Olympus will continue to monitor complaints for this device.The device ifu (instruction for use) states "this product is a precision device; handle it with care.Avoid rough or violent handling, which may cause equipment damage."; and "damage (mechanical and electrical) may result if the unit is dropped or struck against another object.".
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