H.6.Investigation: photos received for investigation.Upon visual inspection, the boxes appear badly damaged, which gives us indications that they have been handled after our shipment.We are missing information on the second lot number and cannot determine that the mix was produced at our plant.A device history review was performed for reported lot 2109002, no deviations or non-conformances were identified during the manufacturing process that could have contributed to this issue.There was about two months difference between the two manufactures, therefore the mixture was not produced in our plant as it is very unlikely because the two batches did not coexist in the plant.Therefore, it can be concluded that there could not have been any mixing of products during sterilization as there is a 2 months difference between the three batches.Based on the photo, we can verify sku 405129 (lot 2109002) under invoice no.1196618389 - has been shipped in full carton and as we did not open the carton in distribution center, therefore we cannot confirm the product mix and sku 405129 (lot 2109002) under invoice no.1196618412 - has been shipped in 4 shipping cartons with intact condition and the shipping carton repacked into a master carton.The product undergoes visual inspections prior to release, including verification that the product and quantity are appropriate within each package.All inspections of these batches were performed in accordance with procedure, and no notations related to the reported incident were noted.Based on the investigation, possible root cause is associated with a repackaging at the distribution center when shipping the quantity requested on the invoice by the customer and human counting or needle mix-up failure in the preparation of the shipment.H3 other text : see h.10.
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