Model Number HP15 |
Device Problem
Adverse Event Without Identified Device or Use Problem (2993)
|
Patient Problem
Superficial (First Degree) Burn (2685)
|
Event Date 04/01/2021 |
Event Type
Injury
|
Event Description
|
On (b)(6) 2022,the incident occurred on (b)(6) 2021 but the claim wasn't reported until (b)(6) 2021.The consumer claims she received a burn on her upper buttocks while in use of the product.The consumer received medical attention.
|
|
Manufacturer Narrative
|
On (b)(6) 2022 we have requested the device be returned to the manufacturer for an investigation.To date we have not received the device.
|
|
Manufacturer Narrative
|
01/18/2022 - we have requested the device be returned to the manufacturer for an investigation.To date we have not received the device.6/2/2022 - the consumer returned the device to the manufacturer and has been evaluated.Below is the manufacturers narrative: manufacturers narrative: product was returned in good working condition 4/18/2022.Unit was run per ul130.Temperature never exceeded 55c ( 131 f).Ul's limit is 70 c and conairs limit is 60c.We are under both the safety lab's and conairs temperature limits.Unit is not longer manufactured at this vendor.New construction was implemented in 2018.This construction is no longer manufactured.
|
|
Event Description
|
1/12/2022 - the incident occurred on (b)(6) 2021 but the claim wasnn't reported until (b)(6) 2021.The consumer claims she received a burn on her upper buttocks while in use of the product.The consumer received medical attention.
|
|
Manufacturer Narrative
|
01/18/2022 - we have requested the device be returned to the manufacturer for an investigation.To date we have not received the device.6/2/2022 - the consumer returned the device to the manufacturer and has been evaluated.Below is the manufacturers narrative: 07/06/2022 - there was confusion between consumer complaints.Therefore the orginal manufacturers narrative was incorrect.Below is the corrected manufacturers narrative: manufacturers narrative: unit was run per ul130.Temperature never exceeded 55c ( 131 f).Ul's limit is 70 c and conairs limit is 60c.We are under both the safety lab's and conairs temperature limits.Per attached ib, skin sensitivity varies and the consumers are advised to check skin frequently to avoid burns.We provide one of the lowest temperatures offered by heating pad manufacturers.As stated, temperatures did not rise above 55c (131 f).Unit is not longer manufactured at this vendor.New construction was implemented in 2018.This construction is no longer manufactured.
|
|
Event Description
|
1/12/2022 - the incident occurred on 4/1/2021 but the claim wasnn't reported until 12/28/2021.The consumer claims she received a burn on her upper buttocks while in use of the product.The consumer received medical attention.
|
|
Search Alerts/Recalls
|