Photos were provided for evaluation.Visual examination of the photos show both orange and black specs on various areas of packaged applicators.This verified the reported issue.The orange dye is not of foreign matter origin, but is an inactive ingredient inherit in the product.The orange dye powder may be dispersed to the outside of the applicator on rare occasions during the assembly, and packaging.Also, during the sterilization which uses vapor (water), when in contact with the orange dye brings out exaggerates the orange color intensity.The orange color inside the package does not indicate the product has been activated, leaking, or is dirty (foreign matter).The applicator is sterile if package is intact.On july, 2021, the weekly preventive maintenance was updated to include a thorough cleaning of all rollers (added idle rollers on the printer machine, mark andy equipment).This printer is used to print the instructions on the lidding which the black specs may have originated from.These lots were manufactured from january 2020 to august 2021, almost a 2 year span, which may indicate a bolus reporting.The complaints should have been reported at time of occurrence/awareness.The most probable root cause for orange dye around the orange tinted pledget and black specs is the equipment, process and/or material variability inherent to the process and design.A production record review was completed for all reported batches/lots and no non-conformances were identified during the manufacturing of these lots.No further actions are required.This failure will continue to be tracked and trended.H3 other text : see narrative below.
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