H10 manufacturer narrative: as previously reported, siemens local service inspected the system and the footrest and verified both were functioning properly.The siemens engineer and the biomed engineer at the customer site were unable to reproduce the described incident.The footrest did not malfunction, and it was assumed that the footrest was not properly attached by the user.Based on the available information it is assumed that the footrest could become detached due to improper use or incorrect attachment of the footrest.If the footrest is not attached properly, it can become loose during patient operation.Therefore, it is recommended to check the footrest again before each use to ensure it is properly secured.The correct attachment and use of the footrest is described in the user manual (see xpd1-325.620.01.01.02, register 8: accessories and auxiliary devices, page 28/29 - footrest).To further improve the understanding of the handling of the footrest, the description in the user manual will be updated in future versions of the operator manual.Additional details and illustrations on how to securely attach the footrest are and will be provided with: an addendum for series production (released on 25.11.2022), an addendum for the installed base (released on 06.12.2022 via xp051/22/s), and the new version of the operator manual (final release planned for end of december 2022).The complaint has been closed.Further action by siemens is being addressed via xp051/22/s.H11 corrected data: b1, b2: adverse event and other serious or important medical events were checked in error in the initial report submitted on january 1, 2022.Product problem should have been checked.H1: "malfunction" should have been checked on initial report since there was no serious injury.G2: report source should have been "health professional" as this was not a user facility mdr.
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