The reported issue was confirmed.The root cause of the reported issue is a damaged load cell due to user improperly removing or attaching the patient ring.The device was evaluated upon receipt.Multiple pins on load cell were bent.The load cell assembly was replaced.Completed final functional testing.The device history record review was not required as the reported event is a use-of-device failure and therefore the reported event is not manufacturing related.The instructions for use were found adequate and state the following: ¿1.4 warnings operation warnings when connecting the single patient use bd sensica¿ ring to the system stand, use a firm, clockwise twisting motion.In order to avoid damaging components, do not apply excessive force or torque to the ring or the system¿s ring interface when connecting the device.Section 2: quick start guide 2.Attach bd sensicatm ring.1.Turn the bd sensicatm ring upside down with hanger facing upward and twist in a clockwise motion to lock into place.Section 5: starting a new patient case 5.3.1 attach ring to attach the bd sensica¿ ring to the stand, orient the ring with the hanger upwards and use a clockwise motion to twist and lock the ring onto the ring interface.Note: in order to avoid damaging components, do not apply excessive force or torque the ring onto the system¿s ring interface when connecting the device.Do not turn the ring counterclockwise when attaching it.Note: do not push down on load cell console or tug/hang on ring as this can damage equipment.Once the bd sensica¿ ring is attached to the system, a green checkmark will appear next to the ¿ring attached¿ step on the monitor session start screen.¿ h11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.H3 other text : the actual/suspected device was inspected.
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