According to the reporter, prior to use, the remote surveillance system was not alarming.Multiple devices on different floors were not alarming.There were no errors with the remote surveillance system, and the data collection server was restarted.It was found that the issue was tied up to the healthcare data integration engine.It generated an additional line item and caused the alarms not to process.A line item was added to healthcare data integration engine which removed the additional line that came from the third party system.There was no patient involvement.
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