A philips remote service engineer (rse) spoke with the customer.The customer biomed wanted to know if it is possible to store patient data digitally instead of printing it out on paper.There was not an incident or complaint towards philips products.The rse informed the biomed that it is possible to stored patient data digitally.The biomed wanted to check with staff before moving forward.Upon follow-up, the rse learned that the biomed had not yet spoken with the ward manager and the decision was made to close the case.There was no product malfunction.There was no incident or complaint against a philips product.The rse provided information to the customer to address the question.
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