Model Number GIF-HQ290 |
Device Problem
Mechanical Problem (1384)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 12/06/2021 |
Event Type
malfunction
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Event Description
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The device was returned for repair by the customer for the issue of buttons not working and causing an image freeze during preparation for use.There is no patient involvement.Upon evaluation of the returned device, when the device was stripped to component level, it was observed that besides the four angulation blocks present on the left, right, up, and down angles, there was present an additional angulation block in the switch head mount of the control body.This medwatch is being submitted for the reportable issue of the additional angulation block found in the switch head mount of the control body during device evaluation.
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Manufacturer Narrative
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Investigation activities have been opened to manage the actions related to this issue and any required mdr reporting.This device is not sold in the us, but a similar device is.Upon evaluation of the returned device, when the device was stripped to component level, it was observed that besides the four angulation blocks present on the left, right, up, and down angles, there was present an additional angulation block in the switch head mount of the control body.Other observations are number 1 button leaking and inoperative and delamination on insertion tube.Evaluation is ongoing.Supplemental report(s) will be submitted when any relevant new information is available.
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Manufacturer Narrative
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Correction: h10 - initial medwatch h10 field contained the statement "evaluation is ongoing." this statement was erroneous, and should have instead stated "investigation is ongoing." the evaluation was complete at the time of the initial medwatch.This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, a definitive root cause could not be established.It was presumed that an extra angulation block was left inside the switch box during the previous repair.Users can detect the suggested event properly by handling the device in accordance with the following instructions for use (ifu): "warning: check that all remote switches work normally even if they are not expected to be operated.Otherwise, the endoscopic image may freeze, or other irregularities may occur during examination and may cause patient injury, bleeding, and/or perforation." olympus will continue to monitor field performance for this device.
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Search Alerts/Recalls
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