During servicing on (b)(6) 2022, the autopulse platform (sn (b)(4) displayed user advisory (ua)27 (encoder fault).The root cause for the observed fault was due to the defective integrated encoder gearbox, likely attributed to a defective component.Upon visual inspection, zoll personnel observed damage to the top cover, front / bottom enclosure and a damaged battery compartment on ap platform.The probable root cause for the observed physical damage was due to mishandling.The top cover, front and bottom enclosures, and battery compartment were replaced to address the observed physical damages.The initial functional testing of the ap platform could not be performed due to (ua)27 (encoder fault) displayed upon powering on.The integrated encoder gearbox was replaced to remedy the issue.The worn out shaft lock plunger was also replaced.After service and replacement of parts, the autopulse was subjected to the run-in test using the 95% patient large resuscitation test fixture (lrtf) with good known test battery until discharged without any fault or error.The ap platform passed all functional tests.Historical complaints were reviewed for service information related to the reported issue and there was no similar complaint reported for autopulse platform with sn (b)(4).
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