Model Number M3535A |
Device Problems
Failure to Read Input Signal (1581); Charging Problem (2892)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 01/24/2022 |
Event Type
malfunction
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Event Description
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It was reported to philips that the customer had to push the button several times to initiate charge mode.It was noted that they had to unplug the device and plug it back in to work.There as no patient involvement.
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Manufacturer Narrative
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The customer was informed that service could no longer be completed on the unit as the device had reached end of life (eol).The heartstart mrx device and all associated service/support was discontinued on 03-feb-2022.
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Event Description
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It was reported to philips that the customer had to push the button several times to initiate charge mode.It was noted that they had to unplug the device and plug it back in to work.The customer was informed that service could no longer be completed on the unit as the device had reached end of life (eol).The heartstart mrx device and all associated service/support was discontinued on 03-feb-2022.As troubleshooting was not completed for the device, the reported issue could not be verified and a cause could not be established.The customer was aware of the end of life terms and the device remains at the customer site.No further investigation or action is warranted.
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Search Alerts/Recalls
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