Investigation: no product available.Therefore a failure investigation of the product is not possible.Batch history review: due to the fact that neither an article number nor a lot number was provided, a review of the device history records must remain incomplete.Explanation and rationale/conclusion and root cause: in the light of little information received and due to the circumstance that we did not receive the complained devices, it is not possible to determine a root cause for the mentioned failure.Corrective action: regarding (vega) implant loosening two product safety cases (psc) were opened.
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