The customer provided the instrument log files for investigation.Siemens has completed the investigation and based on the instrument log review, the root cause for the suspected discrepant low sodium results were due to an unstable na+ sensor.The na+ sensor was exposed to a quaternary ammonium compound (qac) such as benzalkonium or chlorhexidine, noted as 'sodium sensor interferent detected' on several dates on and around the date of the discrepant results.Per the siemens customer facing documentation, these substances are known interferents to the na+ sensor by destabilizing the sensor and impacting results, therefore should be avoided.These products should be eliminated for use.The customer has replaced the measurement cartridge and is operational.
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