Beckman coulter customer technical support (cts) provided support and documented the details of the event.The beckman coulter field service engineer evaluated the dxa, and confirmed that the technician struggled to remove the rack of tubes from for back position of the drawer.The fse confirmed that the drawers, once fully opened, are designed in such a way that the removal of a rack placed in back position is possible without constrain and in a safe manner.Possible resistance has been discussed with a dxa mechanical engineer, and it originates in the inner sliders from the drawers, which get "stacked" with time, and need to be "firmly pulled" periodically to ensure full range of motion of the opened rack.The issue will continue to be evaluated.Initial reporter telephone number is (b)(6).The beckman coulter internal identifier is (b)(4).
|