It was reported by the customer to the facility technician that the pendent on his bed started to smoke while on his side rail.The device felt hot and the back of the pendent appeared to be melted.No injuries were reported.Per the customer they disconnected the pendent and removed it from his home.The technician retrieved the pendent and determined that there was no fluid ingress or substance noted on the pendent, the pendent was dry.No serious injuries or medical intervention was required.The sample was returned for evaluation and the customer reported issue was confirmed.The sample was confirmed to have a melted area on the back and functional testing was performed and the pendant did not work.A definitive root cause could not be determined at this time.Due to the reported incident and in an abundance of caution, this medwatch is being filed.If any further relevant information is identified or obtained, a supplemental medwatch will be submitted.
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