Drive devilbiss healthcare was notified of an incident involving a rollator on january 25th.The user was using the rollator going down the steps.The brakes were pressed but did not function causing the end-user to fall.The user states that she was holding onto the rollator on the first step while going to the next step with the brakes engaged but the rollator moved, and she fell to the next step.Her physical therapist tried to break her fall, but the handlebar poked her in the side, next to her left breast.He then helped her get into the house and no medical attention was required.The end user sought medical attention on january 28th, through x-ray it was determined that she suffered two broken ribs.No additional information is available currently.The device is intended to be used on even surfaces not traversing steps.Drive is currently investigating the incident, including attempting to retrieve the product to inspect it.
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On (b)(6) 2002, drive devilbiss healthcare was notified of an incident involving a rollator.The end user reported that she was using the rollator going down steps, and that she was holding onto the rollator on the first step while going to the next step with the brakes engaged, but the rollator moved, and she fell to the next step, causing the handlebar to poke her in the side.The device is intended to be used on even surfaces, not steps, which is noted in the rollator's hangtag ("use only on even and solid surfaces.") after the accident, the end user's physical therapist helped her to get inside her house, and she did not seek medical attention.However, she sought medical attention on (b)(6), when an x-ray determined that she had two broken ribs.Drive is currently investigating the incident, including attempting to retrieve the product to inspect it.We will update this report with any new information that becomes available.
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