The device was returned to olympus for evaluation and the customer¿s allegation was not confirmed.The evaluation found minor cosmetic damage in which there was a small amount of bare metal showing.This cosmetic damage did not impact the functionality of the device.There was a non-olympus lamp installed, missing heatsink assembly washers and excessive thermal paste.The device had passed functional testing but failed the full inspection due to the missing washers.The review of the device history record (dhr) did not find any abnormalities or anomalies identified during production.The device met all specifications upon release.The cause of the missing washers could not be determined.Investigation activities have been opened to manage the actions related to this issue and any required mdr reporting.If additional information is obtained at a later date, this report will be supplemented.Olympus will continue to monitor the field performance of this device.
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The customer reported to olympus, the image on the evis exera iii xenon light source was flickering during an unknown procedure.The procedure was completed using a similar device.There was no delay in the procedure.During the inspection of the returned device, it was determined the device was missing heatsink washers.There was no report of patient harm associated with this event.This medical device report (mdr) is being submitted to capture the reportable malfunction found during evaluation.
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